Guest Service Agent (Arabic-Male)

Al Corniche, Doha

5 days ago

Details

Experience LevelEntry level

Education LevelHigh-school/Secondary school

Employment TypeFull-time

Workplace TypeOnsite

Description

• Always greet guests in a friendly and professional manner according to Hotel Elan’s standards • Engage each guest as a unique individual and listen attentively to their requests • Perform accurate check-ins and check-outs of guests daily. • Answer the telephone in a timely and professional manner - Make reservations over the phone and in person. • Run daily reports to check reservations for accuracy and identify any special requests • Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift • Anticipate and address guest’s service needs. • Listen to guest’s complaints or concerns and resolve their issue in a timely manner. • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary. • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.

Location

Qatar